Heritage Hanmer Springs

close to all facilities in Hamner - front desk staff were very friendly and helpful

Everyone was very helpful, room was nice and tidy

The staff exceeded expectations and the bed was the most comfortable hotel bad Ive had for a long time

Beautiful location and easily accessible around the village on foot. Wonderful breakfast staff, very friendly and accommodating.

The hot springs were not what we expected, and unfortunately were not open during our brief stay. Beds were not set up as requested with 2 singles in one superior room.

Having stayed here before the hotel location is situated in the best part of town close to restaurants, shopping and the hot pools, all the amenities that we required. The Superior room was very comfortable and clean, front office staff courteous and helpful.

the location was great right in the middle of the town. It was not the fault of the hotel that on the night we stayed the whole town suffered a power cut for the day.

the hotel was very outdated in the garden rooms. We booked a delux and felt it was not due to the very outdated room.

peace and quiet, excellent room service, quality of furnishings

slept lots and recharged, dinner, hot pools, massage.

I wish there had been electric blankets on the bed, lovely clean sheets though :) and loved the ipod station

Handy locality, good dinner

A little in need of refurbishment in the garden rooms

the friendly staff,accommadation

paying for our dinner,no one was there to help us,so we thought no problem we were staying in a villa, we would pay next day or when we checked out, we felt alittle pestered by staff to pay this, i thought this was an unusual way to treat a guest

we loved the villa,hotel and staff and meals it was just the broken diswasher and clothes drier we were disappointed in for the cost per stay but apart from that all good.

see above sorry didnt read down!Would still come back but would have liked a discount in bill due to above as there for 3 nights.but once again still overall liked experience and would come back.

We did overall enjoy our stay and the staff at the Heritage Hanmer Springs. Breakfast was also very good.

Im sure this is not the usual, however due to the function on Saturday night (which we were informed of prior to arrival) , the noise from the kitchen was terrible. The conference itself was not too noisy but the banging and clanging and singing etc in the the kitchen was far to disruptive. The was until well after midnight, and started up again around 5am. I do appreciate that your kitchen staff cannot be "Quiet" as such, but the location of that "Deluxe" room is not the best. I do plan on coming back again though as sometimes these things are out of your control, however, i will request to be well away from the kitchen/dining area. Thanks

It was an excellent hotel with all the facilities expected of a Resort

The Heritage is a beautiful grand hotel. The grounds and the view from the hotel could be one of the best in the world. The hotel staff were excellent and the service was professional and pleasant. The position of the hotel is faboulous as it is very close to all amentites. I would enjoy returning to stay in the hotel and would recommend the Heritage to others.

The only concern I had was the room size, it was a double room but found it very limiting to be able to store suitcases. The large chairs could have been downsized to smaller chairs as it felt a bit cramped in the room to move around. In the area of the tea and coffee there should have been a tray to set the cups etc onto as it left a mess in that area when we used it. A small container of fresh milk would have been preferred rather than the UHT milk provided. Sml packs of biscuits should have been provided with the T & C free of charge and not included in the minibar tab. I would have preferred a seperate shower and found the bathrooms a bit on the small side with not much shelving to put anything.

Great helpful staff, eager to please.

The food was not up to the anticipated standard, we ordered the Molsworth Beef which was fine but the sides where cold, the vegetables where spoilt by having the outside stringy layer of the Leeks included, The gourmet potatoes where dry & Cold - unfortunate as the menu reads well and sounds very appealing, Having said this the staff, when advised of our dissatisfaction where quick to offer there apologies and overcome the problem.